John Posey Helped Kassas City Customer With Tire Purchase

by Henry Heimsoth (Kansas City, MO) on July 10, 2010
Salesperson: John Posey
Location: Kansas City, MO
Department: Service

i'm not a person who gives a lot of feedback. i expect for people in the customer service business to be good at it. unfortunately i'm often disappointed. unfortunately many do just enough to get by, and don't go above and beyond if they can avoid it. Your team is exceptional. I became acquainted with your service department over the past year, as i brought in a company fleet vehicle and also began servicing my 2008 chevy tahoe, which i purchased at another local dealer. i have been very impressed with your entire service department, and have referred you to others. Every time i come in, i'm handled promptly and in a professional manner. whatever my issue, ive always felt that the person in your shop cares about my satisfaction, and takes pride in great service to customers. however, the purpose of this note is to talk about the outstanding service i received today, a friday. overnight, my wheels and tires were stolen off of my truck in my driveway. i was concerned with the truck sitting on blocks over the weekend, and how i was going to locate the parts and get them installed quickly. i called your dealership immediately, and spoke to John Posey. John worked to find the rims around town, worked up a quote etc. then i started dealing with the insurance company...i didn't finish with the adjuster until 3pm. john then personally delivered my wheels and tires and personally installed them at my home at 5pm, all of this, to ensure that i was taken care of and the job got done before the weekend. Because of John and the rest of your great service consultants, i consider CD my new chevy dealer. John Posey and all of your service consultants deserve a lot of praise for making your dealership succesful. Thank you.

Our reply

Henry,

Thanks for visiting our service department and purchasing wheels and tires from us.  If you ever need anything in the future we are always here for you. Don't forget about the free loaners we offer for you, your friends and family. We look forward to seeing you.

All the best,

Your Friends at Cable Dahmer of Kansas City

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Cable Dahmer 5 2010-07-10
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